InterContinental Sofia, an IHG Hotel

This may sound unconventional, but while most people visit the beach to unwind, I prefer the Intercontinental Hotel. Living by the seaside can be overwhelming in the summer months, and this hotel provides the perfect escape from the crowds. Upon arrival, I was greeted by the reception manager, who exemplified exceptional customer service. She recognized me from a previous stay, a rarity in my extensive travels across Europe. Her attention to detail was impressive, and she ensured I received a room with a stunning view of the cathedral and parliament building, which I greatly appreciated. The check-in process was warm and genuine, making me feel instantly welcomed and confident that my stay would be enjoyable. At her recommendation, I visited the hotel's spa. Coming from a culture where massage is integral, I have high standards, but the treatment exceeded my expectations. The therapist was highly skilled, alleviating all the tension in my shoulders and lower back. The overall spa experience was enhanced by the friendly and professional staff. Breakfast at the hotel was of exceptional quality. My criteria for a great breakfast include made-to-order eggs, good espresso, and proper croissants. The croissants were warm and fluffy, the espresso was perfect, and the selection of breakfast items was impressive. The attentive staff provided classic five-star service. One noteworthy aspect of the hotel is its commitment to sustainability. I didn't see any single-use plastics or paper towels, which aligns with my environmental values. If you value high-quality products delivered with excellent service and have an appreciation for sustainable practices, this hotel is an outstanding choice.

We were surprised at how beautiful the hotel is and attention to details on the facade of the hotel and by the staff. It was the most comfortable stay we have had in Bulgaria. Breakfast was great! The options and requests to our needs were always met. The staff was exceptional - especially concierge! They were so wonderful in accommodating our requests. The room service menu was wonderful. The location of the hotel was fantastic with the metro line a 3 minute walk from the hotel. It is located at the University area so close proximity to the sites There are many shops and restaurants around within walking distance. I would 100% recommend this hotel to first time travellers to Sofia who was to enjoy a luxurious treat to their holiday.

The location, the cleanliness and the comfortable room I got ( not from the beginning!). The excellent breakfast together with the kind staff supporting breakfast.

BAD VIEW FROM THE WINDOW

Location is excellent. Parking is a big problem. Room is very good however AC not strong enough and made a lot of noise. Hotel restaurants are exceptional. Staff is very helpful. Overall hotel offer very good service